To ensure that your order is freshly made, prepared and delivered on time, we have a cut-off time for each delivery day. Orders placed before 11:59 PM (AEST) on Sunday will be eligible for delivery that same week. Any orders placed after this cut-off will be processed the following week.

Please note this only applies to Fresh Deliveries. Frozen products normally have a 2 - 3 day shipping window following purchase.

No, fresh and frozen food orders must be placed separately due to different handling and shipping requirements.

Our frozen raw pet food delivery service is available in New South Wales (NSW), Victoria (VIC), Queensland (QLD), Western Australia (WA), and South Australia (SA).

We deliver fresh raw pet food to customers in New South Wales (NSW), Victoria (VIC), and Queensland (QLD).

We currently operate exclusively online through our home delivery service. You can purchase our raw pet food products directly from our website at cdk9raw.com.au.

We do not have physical retail stores; however, we offer convenient home delivery options to ensure your orders are delivered straight to your doorstep.

Our delivery days vary depending on your location and whether you are purchasing fresh or frozen products.

You will be notified when placing an order, and you will also receive delivery confirmation emails once your purchase is made. These emails will provide you with the timeframe and date of delivery.

Yes, we have a step-by-step tutorial video to help you with managing your subscriptions.

You can watch it by clicking on this link.

No, CDK9 Raw pet food should not be cooked. Our food is formulated to be served raw to ensure your pet receives optimal nutrition.

Cooking the food may compromise its nutritional value and the integrity of important components such as bone, which could become brittle and potentially harmful if ingested by your pet.

We recommend a gradual transition over 2 weeks when introducing CDK9 Raw food to your pet's diet.

This gradual transition helps minimise the potential for stomach upsets that can occur with sudden dietary changes.

While some pets may adapt well to a quick change in diet, it's best to caution and slowly introduce the new food to ensure a smooth transition for your pet's digestive system.

While it's not our formal recommendation, many pet owners have reported success mixing kibble with Raw food without any issues.

While mixing different types of food may not cause problems for some pets, it's essential to monitor your pet's digestion and adjust the ratio of kibble to raw food accordingly. 

CDK9 Raw offers a range of Complete Mixes specially formulated to address specific health needs and dietary requirements of pets, including Complete Digestion, Complete Mobility Care, and Complete Proactive Health.

Complete Digestion contains a blend of spinach, paw paw, pumpkin, and high-quality meats like duck and beef, carefully selected to support healthy digestion and nutrient absorption.

Complete Digestion provides essential nutrients and dietary fibers to support healthy digestion, improve nutrient absorption, and maintain overall gastrointestinal function in pets.

Complete Mobility Care is formulated to support joint health and mobility in pets, containing ingredients known for their anti-inflammatory and joint-supporting properties. 

Complete Mobility Care helps alleviate joint pain, stiffness, and discomfort associated with arthritis or other mobility issues, promoting joint flexibility, cartilage repair, and overall mobility.

Complete Proactive Health is a comprehensive mix designed to support overall health and well-being in pets, containing a balanced combination of nutrients, vitamins, and minerals essential for optimal pet health.

Complete Proactive Health offers complete and balanced nutrition to support overall health, vitality, and longevity in pets, strengthening the immune system, improving energy levels, promoting healthy skin and coat, and enhancing overall well-being.

While both options provide high-quality nutrition, frozen pet food is preserved by freezing immediately after preparation, locking in freshness and nutrients, whereas fresh pet food is refrigerated and has a shorter shelf life.

Our Frozen range is also conveniently portioned packed and available on Express Delivery. 

Frozen pet food offers extended shelf life, convenient storage, and easy portioning, reducing waste and ensuring freshness with each serving, making it a convenient option for pet owners.

Yes, frozen pet food retains its nutritional value and freshness, providing essential nutrients, vitamins, and minerals to support your pet's well-being, just like fresh pet food. 

While some pets may enjoy frozen pet food as a treat, it's generally recommended to thaw it before serving for easy digestion and optimal palatability. Avoid leaving frozen pet food at room temperature for extended periods to prevent spoilage. 

Frozen pet food should be stored in the freezer below 0°F (-18°C) to maintain freshness. Thaw in the refrigerator. Wash hands, utensils, and bowls after handling to prevent contamination.