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Frequently Asked Questions

Get the answers to your most pressing questions.

Delivery

To ensure that your order is freshly made, prepared and delivered on time, we have a cut-off time for each delivery day. Orders placed before 11:59 PM (AEST) on Sunday will be eligible for delivery that same week. Any orders placed after this cut-off will be processed the following week.

Please note this only applies to Fresh Deliveries. Frozen products normally have a 2 - 3 day shipping window following purchase, depending on your delivery location.

No, fresh and frozen food orders must be placed separately due to different handling and shipping requirements.

Our frozen raw pet food delivery service is available in New South Wales (NSW), Victoria (VIC), and Queensland (QLD).

We deliver fresh raw pet food to customers in New South Wales (NSW), Victoria (VIC), and Queensland (QLD).

To find our more and check via your postcode, go HERE.

We currently operate exclusively online through our home delivery service. You can purchase our raw pet food products directly from our website at cdk9raw.com.au.

We do not have physical retail stores; however, we offer convenient home delivery options to ensure your orders are delivered straight to your doorstep.

Our delivery days vary depending on your location and whether you are purchasing fresh or frozen products.

Check our delivery days for your location HERE.

You will also receive a delivery confirmation email once your purchase is made. These emails will provide you with the timeframe and date of delivery.

Subscriptions

If you accidentally place a one-off order through a subscription and cancel immediately without a valid reason, an administrative fee of 15% will be charged.

This fee covers the additional processing costs associated with managing subscription adjustments.

You can easily update your subscription details by logging into your account and navigating to the "Manage Subscription" section.

Yes, you can adjust the delivery frequency in your subscription settings. Choose a schedule that best suits your needs.

You can skip a delivery by logging into your account and selecting the "Skip Next Delivery" option before the next processing date.

Absolutely! If you need a break, you can pause your subscription temporarily without losing your settings or discounts.

Yes, all subscriptions come with a 5% discount compared to one-off purchases.

You can cancel your subscription at any time through your account. Please note, cancellations made immediately after sign-up will incur a 15% administrative fee.

Yes, you can modify your subscription to include different products as long as the changes are made before the next processing date.

Yes, we’ll send you a reminder email a few days before your next order is scheduled to be processed.

Other

No, CDK9 Raw pet food should not be cooked. Our food is formulated to be served raw to ensure your pet receives optimal nutrition.

Cooking the food may compromise its nutritional value and the integrity of important components such as bone, which could become brittle and potentially harmful if ingested by your pet.

We recommend a gradual transition over 2 weeks when introducing CDK9 Raw food to your pet's diet.

This gradual transition helps minimise the potential for stomach upsets that can occur with sudden dietary changes.

While some pets may adapt well to a quick change in diet, it's best to caution and slowly introduce the new food to ensure a smooth transition for your pet's digestive system.

Check out our dog transition guide HERE, or our cat transition guide HERE.

While it's not our formal recommendation, many pet owners have reported success mixing kibble with Raw food without any issues.

While mixing different types of food may not cause problems for some pets, it's essential to monitor your pet's digestion and adjust the ratio of kibble to raw food accordingly. 

 

Complete Mixes 

CDK9 Raw offers a range of Complete Mixes specially formulated to address specific health needs and dietary requirements of pets, including Complete Digestion, Complete Mobility Care, and Complete Proactive Health.

Complete Digestion contains a blend of spinach, paw paw, pumpkin, and high-quality meats like duck and beef, carefully selected to support healthy digestion and nutrient absorption.

Complete Digestion provides essential nutrients and dietary fibers to support healthy digestion, improve nutrient absorption, and maintain overall gastrointestinal function in pets.

Complete Mobility Care is formulated to support joint health and mobility in pets, containing ingredients known for their anti-inflammatory and joint-supporting properties. 

 

Complete Mobility Care helps alleviate joint pain, stiffness, and discomfort associated with arthritis or other mobility issues, promoting joint flexibility, cartilage repair, and overall mobility.

Complete Proactive Health is a comprehensive mix designed to support overall health and well-being in pets, containing a balanced combination of nutrients, vitamins, and minerals essential for optimal pet health.

Complete Proactive Health offers complete and balanced nutrition to support overall health, vitality, and longevity in pets, strengthening the immune system, improving energy levels, promoting healthy skin and coat, and enhancing overall well-being.

Frozen vs. Fresh Pet Food 

While both options provide high-quality nutrition, frozen pet food is preserved by freezing immediately after preparation, locking in freshness and nutrients, whereas fresh pet food is refrigerated and has a shorter shelf life.

Our Frozen range is also conveniently portioned packed and available on Express Delivery. 

Frozen pet food offers extended shelf life, convenient storage, and easy portioning, reducing waste and ensuring freshness with each serving, making it a convenient option for pet owners.

Yes, frozen pet food retains its nutritional value and freshness, providing essential nutrients, vitamins, and minerals to support your pet's well-being, just like fresh pet food. 

While some pets may enjoy frozen pet food as a treat, it's generally recommended to thaw it before serving for easy digestion and optimal palatability. Avoid leaving frozen pet food at room temperature for extended periods to prevent spoilage. 

 

Raw Food Storage

Frozen pet food should be stored in the freezer below 0°F (-18°C) to maintain freshness. Thaw in the refrigerator. Wash hands, utensils, and bowls after handling to prevent contamination. 

At CDK9 Raw, we take great care to ensure your dog's meals arrive in the best condition possible. Here's how we store and deliver your products:

  • Fresh Products:
    Your fresh products are carefully wrapped in an insulated liner and packed with ice packs to keep them cool during transit. This ensures they stay fresh and ready to serve upon arrival.
  • Frozen Products:
    Frozen products are delivered without a liner, as they remain frozen during daytime delivery. To maintain their quality, it's important to ensure someone is home to receive the delivery and store them in your freezer promptly.